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Chrome warning on the RD Web Access page: what it means and what to do

Chrome shows a red banner on the RD Web Access login page saying the site uses XSLT. Chrome plans to stop supporting XSLT on 17 November 2026, after which the page may not display correctly in Chrome. Your hosted desktop and apps are not affected. Use one of the options below.

Who is affected

  • Users who open the RD Web Access page (for example rds-gw01.smbsolutions.com.au/RDWeb) in Google Chrome or another Chromium-based browser.
  • Users who launch desktops and apps from the Remote Desktop client or Windows App are not affected.

Why it is happening

XSLT is an old browser feature that transforms XML data into a web page. Chrome, Firefox and Safari's engine have all said they plan to remove it for security reasons. Microsoft's RD Web Access page uses it, and we cannot change that page. The banner is Chrome's early warning.

The HTML5 Remote Desktop web client is not affected. It is a separate web application that does not use XSLT, so it keeps working in Chrome and Edge after the removal date. Only the classic RD Web Access page (the address ending in /RDWeb) is affected. If you sign in at the address ending in /RDWeb/webclient, no action is needed.

Timeline

Date

What happens

Now

Chrome shows the warning banner; the page still works

17 November 2026

Planned date XSLT stops working in Chrome Stable, except where an enterprise policy or origin trial is in place

August 2027

Enterprise policy and origin trial end; XSLT is disabled for all Chrome users

Dates are from Chrome's published plan and may change. Check Chrome for Developers: Removing XSLT for updates.

Option 1 (recommended): Use the HTML5 web client

  1. Open https://rds-gw01.smbsolutions.com.au/RDWeb/webclient in Chrome or Edge (your regional gateway address may differ; contact support if unsure).
  2. Sign in with your usual username and password.
  3. Select your desktop or app and complete multi-factor authentication when prompted.
  4. Bookmark the page and use it from now on.

The web client does not use XSLT, so it is not affected by Chrome's change. Some features, such as drive and device redirection, may work differently from the classic page; contact support if you rely on them.

Option 2: Switch to another browser

  1. Open the RD Web Access page in Mozilla Firefox, or in Safari if you use a Mac.
  2. Sign in with your usual username and password and complete MFA when prompted.
  3. Bookmark the page in the new browser and use it from now on.

Do not use Microsoft Edge or other Chromium-based browsers for this, as they share Chrome's engine and are likely to be affected in the same way.

Option 3: Use the Remote Desktop client or Windows App

  1. Install the Microsoft Remote Desktop client or Windows App on your device.
  2. Add a workspace and enter the feed URL: https://rdsgateway.smbsolutions.com.au/RDWeb/Feed/webfeed.aspx (your regional gateway address may differ; contact support if unsure).
  3. Sign in with your usual username and password and complete MFA when prompted.
  4. Your desktop and apps appear in the client. Launch them from there instead of the browser.

Option 4: Install the Chrome XSLT polyfill extension (individual users)

  1. Click the "install a browser extension" link in the red banner.
  2. Choose the XSLT polyfill extension offered there and add it to Chrome.
  3. Reload the RD Web Access page.

This suits individual users, but your IT team may prefer not to use extensions on managed devices.

Option 5: Chrome enterprise policy (IT administrators)

Chrome provides an enterprise policy that keeps XSLT working after the November removal, until August 2027. Deploy it through Group Policy or your device management tool. This is a temporary measure only; plan to move users to Option 1.

Frequently asked questions

Is my data at risk? No. The warning is about a browser feature, not a security problem with our service.

Will my desktop and applications stop working? No. Only the browser login page is affected.

Do other browsers have the same problem? Firefox and Safari's engine have also announced plans to remove XSLT, but have not published dates, so switching browsers is a short-term measure. Microsoft Edge is built on Chromium and is likely to follow Chrome, so we do not recommend it as a workaround.

Can SMB Solutions fix the page? The page is a Microsoft component. We are monitoring for a Microsoft update and will tell you if one becomes available.

Need help?

Contact support@smbsolutions.com.au (a support ticket is created automatically) or call AU 1300 442 059, NZ +64 9 974 9196, USA +1 800 241 3213, UK/IRE +44 20 3005 2737.

Sources